Terms & Conditions

By submitting a request to Pacific Liability Research, LLC, an Idaho limited liability
company (“Company”), and/or using Company’s website, you (“Customer”)
acknowledge that you have read, understood and agreed to these terms and
1. Turnaround Time. On average, a trace request is returned within 3-5 business days.
Company shall not be responsible for extended delays or failure to perform resulting
from force majeure or other causes beyond its reasonable control. 
2. Privacy Policy and Electronic Communications. Company respects Customer’s
privacy and understands the importance of protecting your personal and financial
information. We do not collect demographic information. We do not track visitors. Our
website is SSL secured. We do not store data with third parties. Customers are able to
opt out of marketing emails by sending an email to Company requesting to unsubscribe
from Company’s communications. Company will not disclose Customer’s information to
third parties for purposes unrelated to your request(s). Additionally, Company shall not
share information provided by Customer except for authorized purposes, including
information necessary to fulfill Customer’s request. Company utilizes JotForm and
Analytics, whose privacy policies are found at https://www.jotform.com/privacy/.
Customer agrees to maintain and update Customer’s information via Company’s
website. Customer agrees that all transactions or communications to or from Company
may be conducted electronically. 
3. Fees. Customer agrees to pay Company upon submission of Customer’s request.
Company will refund Customer only if Company is unable to identify the information
requested by Customer. See updated Payment Policy below.  
4. Affirmations and Declarations. Customer agrees to utilize Company’s services only
for lawful purposes in all applicable jurisdictions. Customer agrees that, to the best of
Customer’s ability, Customer will: (a) request all information required at the time the
initial request is submitted, and (b) provide accurate, current, and complete information
about the individual(s) or companies to be searched. Customer acknowledges that if
any information provided to Company is inaccurate, incomplete or not current, Company
will not be held responsible for any resulting inaccurate reports or information provided
to Customer, or for Customer’s associated damages. Further, Customer acknowledges
that information provided by Company is collected from third-party sources and may
thus be inaccurate, incorrect, out of date, and contain errors or omissions. 
5. Disclaimer. Customer agrees that the information Company provides to Customer is
to be used for general information purposes only. While Company endeavors to
maintain all information and reports current and accurate, Customer acknowledges that
Company utilizes third-party services whose information may be inaccurate, incomplete
or out of date. All services are provided on an “as is” and “as available” basis.
Therefore, Company and its partners, employees, agents, affiliates and contractors
make no representations, undertake no duties, and assume no responsibilities for the
accuracy or completeness of forms, reports or other information provided to Customer,

nor for any errors or omissions contained therein. Company disclaims all warranties and
duties of any kind, whether express, implied or statutory, including, but not limited to,
implied warranties of merchantability or fitness for a specific purpose, duties of
workman-like effort or negligence. Company’s services, reports and information shall be
used at Customer’s own risk. Customer is responsible for implementing processes and
procedures to satisfy Customer’s requirements for accuracy and completeness of
information prior to acting in reliance on such information. Customer’s sole remedy for
any damages incurred related to this contract against Company (or any of its partners,
employees, agents, affiliates and contractors) shall be a refund of the amount paid for
the service which caused Customer to incur any such damages, even if such damages
resulted from reasonable reliance on information Company provided to Customer.
Customer also agrees that the damage exclusions and this limitation of liability shall
apply despite any failure of an applicable remedy’s essential purpose. 
6. No Incidental or Consequential Damages. Customer agrees, to the fullest extent
allowed by law, that neither Company nor any of its partners, employees, agents,
affiliates and contractors will be liable to Customer or any other person or entity for any
damages, including, but not limited to, general, special, incidental, consequential,
indirect or punitive damages, resulting from any cause, including, but not limited to,
damages resulting from reliance, goodwill or professional liability, whether or not
Company has been advised of the possibility of such damages, under any legal or
equitable theory of liability, including theories of tort or contract, arising from the use of
the Company’s information and services. 
7. Indemnification. Customer agrees to indemnify Company and hold it harmless from
and against all claims (including for legal and attorney fees and costs) arising out of or
relating to: (a) Customer’s breach of any terms of this Agreement, (b) Customer’s
improper use of Company’s services to violate the laws and regulations of any relevant
jurisdiction, (c) claims resulting from information provided by Customer, and (d) claims
resulting from actions taken based on information provided by Customer.
8. Termination or Cancellation. Company reserves the right to refuse to provide
services to Customer without notice and cause.  
9. Governing Law. This Agreement shall be governed by the laws of the State of Idaho
without regard to its conflict of law provisions. Should a dispute arise, Customer and
Company agree to submit to the personal and exclusive jurisdiction of the courts located
within Ada County, Idaho. 
10. General Provisions. Neither this Agreement nor any part or portion thereof may be
assigned or transferred by Customer without Company’s written prior consent. Should
any provision of this Agreement be held void, invalid, unenforceable or illegal by a court,
all other provisions shall remain in effect. Failure to enforce any provision of this
Agreement shall not be construed as a waiver of such provision or of the right to enforce
such provision. 
11. Amendments to Terms. Company may at any time, and at its sole discretion,
amend this Agreement by posting an amended Agreement on its website. Any changes

that Company makes to this Agreement will be effective upon posting. Please check this
page periodically for amendments to the Agreement. Customer can determine whether
this Agreement has been amended by referring to the date appearing at the end of this
section. Customer’s use of this website or submission of a search request following the
posting of any amendments constitutes acceptance of those amendments. Agreement
last amended: September 17, 2019. 
12. Effect of Agreement. This Agreement, including all amendments, embodies the
entire agreement between Customer and Company. If any provision of this Agreement
is found by a court of competent jurisdiction to be invalid, the parties agree that the
court shall endeavor to give effect to the intentions of the parties as reflected in that
provision and the remaining provisions of this Agreement, which shall remain in full
force and effect. 
13. Copyright Notice. Subject to the express provisions of these terms and conditions,
Company, together with its licensors, owns and controls the copyright and intellectual
property rights to its website. Unless you own or control the relevant rights in the
information or material provided by Company, you shall not republish, sell, rent,
sublicense or redistribute such information. 
14. No Third-Party Rights. Customer may not without Company’s prior written consent
assign, transfer, sub-contract or otherwise delegate any of its rights and/or obligations
under this Agreement. This Agreement is for the benefit only of Customer and
Company and is not intended to benefit or be enforceable by any third party. 
15. Contact Information. You may contact us by email at help@pacificliability.com.

16. UPDATED PAYMENT POLICY. Payments is due upon receipt of Company’s
response to Customer’s request for services. Service requests may be cancelled
without charge only if made within 48 hours of the request for services and prior to
receipt of Company’s response to request for services. Requests cancelled after 48
hours of the request for services shall be assessed a $50.00 cancellation fee. We
reserve the right to refuse service to anyone at any time. There is no charge for
unsuccessful requests (no-hits), excluding requests requiring a deposit, where only the
cost of the deposit will be charged. Non-refundable deposits are required on all
Southern California AAA and policy existence cases. Cases requiring a deposit will not
be submitted for processing until deposit is received. Company will only charge full price
on umbrella searches if a policy is found; a 50% discount will be applied if a policy is not
found. Invoices past due 14 days or more shall be assessed a $25 late fee. Invoices
past due 30 days or more shall be assessed a late fee of $50. Clients with balances
past due 30 days or more shall be subject to a freezing of their account, whereupon no
new requests will be accepted until past due balance is paid in full. Clients forwarded to
collections shall be charged an additional processing fee of $50 per unpaid invoice and
service requests from that Customer will not be accepted.

©2018 by Pacific Liability Research.