FREQUENTLY ASKED QUESTIONS
Please email us with any case-specific inquiries.
Q: WHAT ARE YOUR BUSINESS HOURS?
A: Our business hours are 9am-5pm MST.
Q: HOW LONG DOES IT TAKE TO GET MY CASE BACK?
A: You will be able to choose the time frame in which you'd like to receive your results. A standard case requires 3-5 days processing time while a standard rush requires 1-3 days. We also offer 12-hour and 3-hour rush options that will have your results back as quick as you need them.
All rush cases are billed extra.
Q: HOW DOES BILLING WORK?
A: Payment is due upon receipt of requested information.
We reserve the right to decline any further case requests due to a negative balance on your account.
Q: IF THE INFORMATION I RECEIVE IS INCORRECT, DO I GET A REFUND?
A: We will refund your payment in full if our results are confirmed incorrect. You will be required to submit proof of the correct liability limits before we will release your refund.